Haqqex Privacy Policy 2025

Last updated January 2025

To deliver the Platform's services to users, Haqqex must gather certain personal details when you sign up, access the Platform, or utilize its services. This Privacy Policy, along with Haqqex's other relevant policies, outlines the guidelines for utilizing and safeguarding the gathered information to prevent any misuse.

This Privacy Policy for Haqqex (hereinafter referred to as “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share ( “Process”) your information when you use our services (“Services”), such as when you: visit and use our website at Haqqex or any website of ours that links to this privacy policy, or use our mobile application. Users of and other visitors to the Platform are referred to as “you”, “your” or “User”.

This Privacy Policy shall apply to all users using our website Haqqex (the “Platform”). Users shall comply with the terms and conditions of this Privacy Policy, subject to and as permitted by any and all laws relating to the protection of personal information and data in the country or region where they are based.

Questions or concerns?

Reading this Privacy Policy will help you understand your privacy rights. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Haqqex and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

Yes, we do process sensitive personal information. However, only to the extent required by the appropriate domestic/international legal frameworks, and for the purpose of offering you the Services and optimizing your experience on the Platform.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid reason to do so.

In what situations and with which types of parties do we share personal information?

We do not share your personal information, unless it is needed to offer you the Services and we are sure that your personal information is kept confidential.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

User Consent and Authorization

The Users acknowledge and understand that, at the point of logging into the Platform, the user will be deemed to have expressed to us their acceptance, consent, undertaking and confirmation of the following, regardless of whether the User has completed their registration on the Platform:

that the user agrees, on a voluntary basis, to disclose personal information to us;
the user will abide by all the terms and conditions of this Privacy Policy;
the user agrees and authorizes the Platform to collect the User’s personal information when the User registers with the Platform, logs into the Platform and/or uses the Platform services;
the user agrees to all the terms and conditions of this Agreement and agrees to accept any amendment that may subsequently be made to the Privacy Policy;
the user agrees that any of our branch companies, subsidiary companies, or employees will contact the user in connection with any product and service that may be of interest to the user (unless the user has indicated that he or she does not wish to receive such information).

Information collected

Your personal information will be gathered in alignment with the intended legal objectives of the Data Protection Act (DPA). Additionally, upon visiting the Site/APP, specific information might be collected and stored automatically. In accordance with applicable laws, we might automatically gather various forms of information whenever you engage with the Sites/APP or make use of the Services. This data aids us in resolving customer support matters, enhancing the functionality of our Sites/APP and Services, offering you a seamless and tailored encounter, and bolstering the security of your account by identifying unauthorized access.

Category	Examples	Collected
1. Identifiers	Full name, date of birth, nationality, gender, ethnicity, signature, facial data, utility bills, photographs, phone number, precise location, home address, unique personal identifier, online identifier, Internet Protocol address, email address	YES
2. Online identifiers	Geo location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.	YES
3. Formal Identification Information	entity document such as Passport, Driver's} License, National Identity Card, State ID Card, Tax ID number, passport number, driver's license details, national identity card details, visa information	YES
4. Institutional Information	Registration number, proof of legal formation (e.g. Articles of Incorporation), personal identification information for all material beneficial owners	YES
5. Virtual Identity	Haqqex Account/ Password, Haqqex Nickname	YES
6. Transaction information	Information about the transactions you make on our Services, such as the name of the recipient, your name, the amount, and/or timestamp	YES
7. Financial information	Bank account information, payment card primary account number (PAN), account assets, transaction history, trading data, and/or tax identification	YES
8. Usage Data and geolocation data	Authentication data, security questions, click-stream data, public social networking posts, and other data collected via cookies and similar technologies, device location	YES
9. Biometric information	Fingerprints, voiceprints and/or other identifiers that may be classified under this category	YES
10. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
11. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	YES
12. Message content and correspondence	Feedback, Email, SMS, App Rating, Comments, Survey responses, information provided to our support team or user research team	YES
13. Device information	Carrier, brand, software version, model name, manufacturer, system language, OS Version, Locale, Fingerprint, Build ID, Baseband Version, SIM Country, SIM Serial Number, Battery Status, network, OAID, IMEI, GUID, MAC address, Android ID, SSID, Advertising ID and gyroscope/accelerometer data	YES

When a user uses the Platform, the Platform may collect additional necessary information by an email box that is exclusively owned by the Platform and released to the public via the Platform or by any other method that is deemed as in compliance with relevant laws and regulations, so as to improve the functionality of the Platform and enhance users' experience of using the Platform services and the security thereof, or as is required by any order of a court, any applicable law or regulation, or any other competent government agency.

When a user visits the Platform, the Platform will use Cookies, that is a small amount of data that is sent to the user’s browser and stored in the user’scomputer hard drive. Only when the user uses his/her computer to access the Platform can the Cookies be sent to the user’s computer hard drive. Cookies are frequently used to record the habits and preferences of visitors when they browse various items on the Platform. Cookies collect anonymous collective statistics which do not contain personal data. Cookies cannot be used to obtain data from the user’ hard drive, the user’s email address or personal data; they can enable the Platform or a service provider’s system to recognize the user’s web browser as well as capture and remember information.

The cookie policy that Haqqex relies on is standardized and is easy to navigate. To this note, We may use cookies to identify users on the Haqqex and to characterize their activities, in order to optimize their user experience. To this note, we rely on the following types of cookies:

Haqqex uses log-in cookies in order to store login and user related information. Similarly, the Haqqex relies on session cookies in order to track and assess the users interactions on the Haqqex.
Likewise, Haqqex also relies on Google and Facebook Analytics to track user profile and management related data markers in order to optimize their user experience on the Haqqex.

The user can choose to disable cookies, since most browsers give users an opportunity to choose to set their web browsers to reject Cookies or to notify users upon the installation of Cookies. Users should be aware that they may be unable to start or use certain features of the Platform if they opt to disable Cookies.

Use of information

Haqqex’s purposive requirement for data collection can be linked to the below mentioned:

Haqqex collects the data points in order to administer, facilitate and optimize the users’ user experience on the Platform.
Haqqex also uses this data to onboard a prospective customer and to facilitate and administer the account that the user would create to establish engagement with the Platform.
The Haqqex would also rely on data aggregated for the purposes of tending to queries, complaints and suggestions.
Likewise, Haqqex would also collect data to target and streamline its product offerings to its clients and users. This information would also be relied on by HAQQ’s affiliates for the purposes of better product placement on the Platform.
In order to conduct KYC and due diligence checks in accordance with legal or regulatory obligations that would be applicable to Haqqex and its affiliates. This data collected would be used to prevent or investigate any malpractice, fraud or wrongdoing prevalent to the operations of Haqqex.
Haqqex would assess and collect data entries in order to comply with the applicable data protection, personal data protection, financial auditing and other related legal data disclosure requirements, as and when implemented and sought by the competent authorities, in whichever jurisdiction that may be applicable to the function of Haqqex.
Data would also be collected to comply with the applicable reporting guidelines of both governmental and non-governmental agencies, focused on anti-AML and other relevant anti-financial malpractice frameworks.
Haqqex also reserves the right to collect, assess and execute on data points relating to the purchase, sale, lease, merger, disposal or financing of financial products on the Platform by any natural person or legal entity.
Collected Data would be used to provide marketing communications to Haqqex users which will be based on a user consent model to send interested users information through targeted marketing communications through email, mobile, in-app, and push notifications.
In further, it must be noted that any and all data or personal information collected by Haqqex would be with the consent of the concerned user using the Platform. The only exception to this would be in this case of legal reporting/disclosure requirements to governmental or agencies of concern in relation to the operation of Haqqex. To this note, the type of Information collected would include Personal Identification Information, Transactional Information, Browsing Information, Usage Data, Marketing and Research Information, Communications.

Location of Data Storage

In line with the processing of data, Haqqex relies on a cloud platform - Amazon AWS for the storage of collected data points from users using the Services on the Platform.

Protection of Personal Data

The Platform adopts appropriate physical, electronic, management and technical measures to protect and safeguard the security of users' personal data. The Platform will, to the greatest extent possible, ensure that any personal data collected through the Platform shall be free from being subject to nuisance by any third party unrelated to us. The security measures that the Platform may take include but are not limited to:

Physical measures: users' personal information will be securely stored in a suitable and well-protected location.
Electronic and technical measures: computer data containing users'personal information will be stored within computer systems and storage media that adhere to stringent login restrictions. To transmit users' personal data, encryption methods might be employed.
Management measures: only Platform-authorized personnel will have the authority to access users' personal data. These designated staff members are required to adhere to the Platform's internal guidelines on maintaining the confidentiality of personal data.

Despite the above-mentioned protective measures, the Platform cannot guarantee that the information transmitted via the Internet is absolutely safe, so Haqqex cannot and does not provide any guarantees with respect to the security of the personal information that the users provide to the Platform; and Haqqex may not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to the users' personal information.

User Age Limitation on the Platform

Haqqex limits the use of its Services to individuals under the age of 18. In further, any user found to be of under the required age to retain a user status would have their user profile canceled immediately. Haqqex does not with knowledge collected data points or entries belonging to users that could be either of 18 years of age or under.

Disclosure of User Data

In line with processing user data, Haqqex would be able to disclose data collected to its affiliates, employees and relevant service providers for the overarching requirement of product optimization. However, it must be noted that such data disclosure would be subject to Haqqex stringent confidentiality and non-disclosure requirements.

It must be also noted that Haqqex reserves the right to seek legal counsel against any entities or individuals for breaching their obligations under the aforementioned non-disclosure and confidentiality requirements.

Third-party Websites

If a user visits any link on the Platform that leads to a third-party website or to a third-party partner’s website, the user agrees to and shall comply with the separate and independent privacy policies of such third-party websites. The user understands and acknowledges that the Platform is not responsible for the content or activities of such third-party websites or partners.

Information Disclosure to Third Parties

The Platform does not sell, trade, or otherwise transfer information or allow any other party to collect or use any information from our Platform. However, this does not involve the following parties and does not include the following information: the Platform's affiliates, trusted third parties who help the Platform operate the Platform's websites, manage the Platform's business or provide services to Users, provided that these parties agree to keep such information confidential. If the Platform discloses information to the above-mentioned parties, such information disclosure shall in accordance with any applicable laws, regulations, rules or by any order of any court or other competent authorities, or necessary for executing the strategy of the Platform and ensuring the proper functioning of the Platform, or as may be necessary for the related parties to provide services, or for the protection of the rights, property or safety of us or other persons. Any such information disclosure will not be used by any of the above-mentioned parties for marketing, advertising or any other purpose that has not been agreed on by all the parties concerned.

Understanding Privacy in the Scope of the Blockchain

The use of digital assets by the users of Haqqex would be recorded on a public blockchain. More specifically, public blockchains can be regarded as distributed ledgers, created for the purpose of recording virtual asset related transactions.

Moreover, due to their decentralized nature blockchains leave room for auditing and forensic analysis which would most likely point to the identification and location of transacting individuals and associated data. Moreover, as blockchains are decentralized, information or data logged onto it cannot be deleted, revised or altered by Haqqex.

Moreover, we may analyze public blockchain data to ensure users utilizing our Services are not engaged in illegal or prohibited activity under our Terms, and to analyze transaction trends for research and development purposes.

Deletion of personal information

After you delete your personal account, you will not be able to use the Platform anymore. Haqqex will keep your personal information for one year in case financial institutions or authorities need to check your account for reviews or investigations. If no such investigations happen within a year, Haqqex will erase all your personal information permanently.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

Haqqex reserves the right to amend this Privacy Policy at any time by publishing the new version on its website.We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Communicating with us regarding this Privacy Policy

The Haqqex operating entity you contact is SPC Reserves LTD, a company incorporated under the laws of the Commonwealth of Dominica with registration number 2024/C0127 and address 7 Cross Street, Roseau, Dominica.

If you have questions or comments about this Policy, you may contact us by email [email protected]. This is the only valid and official email address through which Haqqex communicates with users. If a user uses any other means of communication to contact the Platform, the Platform shall not be obliged to reply and the Platform will not be held liable in any manner whatsoever.

Community

Trading cryptocurrencies is speculative, hence you should be aware that cryptocurrencies are highly volatile, and you should be aware that users may lose their entire investment. Haqqex is not responsible for any losses due to market volatility, user mistakes, security breaches, or third-party failures, or losses arising from downtime, technical issues, or interruptions of services.